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REFUNDS & RETURNS POLICY

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to chang or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or rehsipment for ordered products if:


you do not receive them within the guaranteed time (45 days not including 2-5 day processing)

you receive the wrong item 

you do not want the product you have received (but you must return the item at your expense and the item must be unused)


We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong whipping address)

your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared y customs, delayed by a natural disaster).


Please order only if you are serious about your purchase.


*You can submit refund request within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.